NordName support is generally available Monday-Friday from 10:00 to 18:00 (EET). During these hours, a support request is usually answered within a few hours.

Feel free to contact us by email to and we will get right back to you.

Contact information

C-Soft Oy (C-Soft Ltd)
Kylänpuolentie 197
FI-90460 Oulunsalo

Office hours: Mon-Fri 10:00 - 18:00 (EET)

Support email: support (at)
Support phone: +358 8 415 415 44 (office hours only)
Abuse reports: abuse (at) or +358 75 3257750
24/7 Emergency Number: +358 75 3257224 (only customers subscribed to a 24/7 hotline)


If you have purchased a service from us and you are unsatisfied with it, you may contact our support and file a complaint. Send your complaint to support (at) We will reply to all complaints promptly.

In the event that you are unsatisfied with our handling of your complaint, you have the right to escalate the issue through the Finnish Consumer Ombudsman available at

If you have a complaint about a reseller of NordName, please email support (at) and we will assist you.

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